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Accounting

1. If I cannot locate my copy of an invoice, who do I contact for a reprint?
A: Please be careful to file your invoices so that this is not a recurring event. If you do happen to misplace an invoice, you can e-mail your request to Lisa Mayse at lisa@ntfb.org or Reshanda Owens at reshanda@ntfb.org.

2. When I make a payment, how do I know that it has been received?
A: Currently, we do not have a feature that will allow you to see your payment that is received during the month in which you paid. Look at the following month’s statement and see if the invoices that you paid preciously are listed as outstanding.

3. When should I expect my statement?
A: Usually, they are mailed by the 15th of every month. If you do not receive your statement by the 18th, please contact Lisa Mayse at lisa@ntfb.org or Reshanda Owens at reshanda@ntfb.org. 

4. What happens if I am past due?
A: You are expected to provide payment within 10 days of receiving your statement.  If you have not paid your balance within 60 days, you will be considered late, and you will be mailed a letter requesting payment, After 5 business days, if there has been no response, your account will be placed on Hold.

5. Can I pay in cash?
A:We do not accept cash. You must pay using a company check, cashier’s check or money order. No personal checks.

6. Can I view my balance online?
A: Not at this time, but In the future, your monthly account statement will be viewable using the online ordering system.

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